Our hotel recognises the importance of privacy protection, and is subject to, and abides by, the provision of the Privacy Act 1988 (“Act”). The information you provide to the hotel as part of your dealings is defined as “personal information” under the Act.
The hotel also strives to abide by the Australian Direct Marketing Association (“ADMA”) Code of Practice.
What information is collected?
The personal information our hotel collects from you generally includes your name, address, telephone number/s, Email Address and information required only when making an enquiry via our website. The hotel may also collect information from you concerning your preferred beverage type/s, meals, or other related products or services.
The Hotel may collect your personal information for the following reasons:
- provision of services
- event registrations and promotion
- compliance with legal obligations
- direct marketing
How do we collect your personal information?
The hotel collects your personal information through a range of sources including the membership form you fill in if you join our rewards club and upon completing an enquiry form on our website. We also collect table booking information you provide over the telephone to a staff member.
How do we use your personal information?
The hotel may use your personal information for a range of purposes including:
- To process and obtain payment for products or services eg. Function deposit.
- If necessary, to verify your identity or age (i.e. over 18).
- To contact send people EDM newsletters or SMSs for promotional purposes including providing you with information about new products or services, events, functions and special offers.
We also send you electronic messages updating you about products, services, offers and specials. By becoming a member, you have opted into the received marketing communications. All electronic messages will identify hotel and have an option to unsubscribe from email marketing will be available with each electronic message.